Terms of Service
Please read these terms carefully before using our services or purchasing our electric vehicles.
Last Updated: January 2024
1. Agreement to Terms
By accessing and using the services of ASEV Vehicle ("Company", "we", "our", or "us"), you accept and agree to be bound by the terms and provision of this agreement.
These Terms of Service ("Terms") govern your use of our website, products, and services, including electric golf carts, utility vehicles, lithium battery systems, and related OEM/ODM manufacturing services.
Company Information
Business Name: ASEV Vehicle
Address: 5th Floor, Block E, Weilan International, 53 Daqing Road, Lianhu District, Xi'an, Shaanxi, China
Contact: +86 182 9243 8981 | cathy.jia@asevvehicle.com
2. Products & Services
We provide professional manufacturing and OEM/ODM services for electric vehicles, including but not limited to:
- Electric golf carts (2, 4, 6, 8 seater configurations)
- Utility vehicles, ambulance carts, farm vehicles
- Lithium battery systems (48V/72V configurations)
- Custom design and manufacturing services
- Wholesale and bulk order fulfillment
3. Ordering & Payment Terms
3.1 Order Acceptance
All orders are subject to acceptance by ASEV Vehicle. We reserve the right to refuse or cancel orders at our discretion. Order confirmation will be provided via email within 48 hours.
3.2 Minimum Order Quantity
We accept orders with a minimum quantity of 1 unit. Bulk pricing and customization options are available for larger orders.
3.3 Payment Terms
- 30% deposit required upon order confirmation
- 70% balance due before shipment
- Payment methods: T/T, L/C, or other agreed methods
- Custom orders may require different payment schedules
4. Manufacturing & Delivery
4.1 Production Timeline
Standard models: 15-25 working days after deposit confirmation. Custom orders may require 30-45 working days depending on specifications.
4.2 Quality Control
Every vehicle undergoes comprehensive testing and inspection. Photos and videos will be provided before shipment for customer approval.
4.3 Shipping & Delivery
Vehicles are packaged in full iron-frame containers for secure international shipping. Delivery terms are FOB Xi'an unless otherwise agreed.
5. Warranty & After-Sales Support
5.1 Product Warranty
- Vehicle frame and chassis: 2 years
- Motor and controller: 1 year
- Lithium battery systems: Up to 5 years (varies by model)
- Electrical components: 1 year
5.2 Warranty Coverage
Warranty covers manufacturing defects and material failures under normal use conditions. Does not cover damage from accidents, misuse, normal wear, or unauthorized modifications.
5.3 Technical Support
Free air-shipped replacement parts during warranty period. Technical support via email, phone, and video consultation available.
6. Certifications & Compliance
Our vehicles meet international safety and quality standards:
- CE certification for European markets
- DOT-approved seat belts and tires
- ISO 9001 quality management system
- Battery safety certifications (UN38.3, MSDS)
Customers are responsible for ensuring compliance with local regulations and obtaining necessary permits for vehicle operation in their jurisdiction.
7. Limitation of Liability
ASEV Vehicle's liability is limited to the purchase price of the products. We are not liable for:
- Indirect, incidental, or consequential damages
- Loss of profits, revenue, or business opportunities
- Damage caused by improper use, maintenance, or modification
- Delays due to force majeure events or shipping complications
8. Intellectual Property
All designs, specifications, and technical documentation remain the property of ASEV Vehicle unless otherwise agreed in writing.
For OEM/ODM projects, intellectual property rights will be clearly defined in separate agreements. Customer logos and branding applied to vehicles remain the property of the respective customers.
9. Privacy & Data Protection
We collect and process customer information solely for business purposes including order processing, communication, and service delivery.
Customer information is kept confidential and will not be shared with third parties without explicit consent, except as required by law or for order fulfillment purposes.
10. Governing Law & Dispute Resolution
These Terms are governed by the laws of the People's Republic of China. Any disputes will be resolved through negotiation first.
If negotiation fails, disputes will be submitted to arbitration in Xi'an, Shaanxi Province, or the courts of competent jurisdiction in Xi'an.
11. Modifications to Terms
We reserve the right to modify these Terms at any time. Updated terms will be posted on our website with the revision date. Continued use of our services after modifications constitutes acceptance of the updated Terms.
Contact Us
For questions about these Terms of Service or our products and services, please contact us:
Sales & General Inquiries
Phone: +86 182 9243 8981
Email: cathy.jia@asevvehicle.com
Business Address
5th Floor, Block E, Weilan International
53 Daqing Road, Lianhu District
Xi'an, Shaanxi, China